In the event that a return or exchange is required or desired – simply contact us directly at email@onlinelenses.com.au. Include your name and order number / invoice number details. Online Lenses are happy to provide a refund on any unopened, unmarked and resalable contact lens boxes within 14 days. The refund applies to contact lenses only. The cost of returning the contact lenses will only be paid by us if there is an error by us with your order. A restocking fee of $25 may apply so please contact us before returning your lenses.