YOU WILL FIND ALL THE INFORMATION YOU NEED ON YOUR CONTACT LENS PRESCRIPTION THAT HAS BEEN PROVIDED FOR YOU BY YOUR OPTOMETRIST. THIS INFORMATION SHOULD INCLUDE YOUR PRESCRIPTION FOR BOTH THE LEFT AND RIGHT EYE. IT WILL INCLUDE THE RECOMMENDED BRAND AND MANUFACTURER ALONG WITH THE POWER (PWR, D, SPH), BASE CURVE (BC) AND DIAMETER (DIA). FOR ASTIGMATISM PRESCRIPTIONS YOU WILL WE ALSO NEED THE CY (CYLINDER) AND AX (AXIS) DATA.
ALTERNATIVELY IF YOU ALREADY HAVE A valid PRESCRIPTION YOU WILL FIND THIS INFORMATION ON YOUR CONTACT LENS BOX OR PRINTED ON THE CONTACT LENS BLISTER PACKAGING. WANT TO READ MORE? VISIT OUR BLOG POST ON HOW TO READ YOUR CONTACT LENS PRESCRIPTION.
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MAKING A CONTACT LENS ORDER WITH ONLINE LENSES IS AN EASY PROCESS. FIRSTLY SELECT YOUR CONTACT LENS BY FILTERING THROUGH OUR CATEGORIES LENS TYPE, BRAND, MANUFACTURER.
ONCE YOU HAVE LOCATED YOUR LENS SELECT YOUR PRESCRIPTION OPTIONS FROM THE DROP DOWN SELECTORS FOR EITHER YOUR LEFT EYE, RIGHT EYE OR BOTH. ONCE YOU HAVE MADE YOUR SELECTIONS DON’T FORGET TO ADD THE QUANTITY YOU REQUIRE. THEN CLICK THE ADD TO CART BUTTON. IF YOU ONLY NEED A BOX FOR YOUR LEFT EYE KEEP THE QUANTITY FOR THE RIGHT EYE AT 0 AND VISA VERSA.
ONCE YOU HAVE ADDED YOUR CONTACT LENSES TO THE CART. CLICK ON THE CART ICON AT THE TOP OF THE SCREEN AND SELECT EITHER VIEW YOUR CART OR GO STRAIGHT TO THE CHECKOUT PAGE TO FILL OUT YOUR INFORMATION.
We offer daily, fortnightly, monthly, toric, multifocal, and color contact lenses.
Yes, customers must provide a valid prescription when ordering contact lenses.
We provide free shipping on orders over $99 within Australia.
You can reach our customer support via the Contact page on our website.
We sell major brands like Acuvue, Air Optix, and Biofinity from trusted manufacturers.
IF YOU HAVE OPTICAL COVER WITH A PRIVATE HEALTH FUND YOU CAN CLAIM A REBATE FOR YOUR PRESCRIPTION CONTACT LENSES PURCHASED FROM ONLINE LENSES. COSMETIC CONTACT LENSES WITHOUT PRESCRIPTION ARE USUALLY NOT SUBJECT TO A REBATE.
WE WILL SEND YOU AN ITEMISED TAX INVOICE AFTER YOU HAVE COMPLETED YOUR CONTACT LENS ORDER FOR YOUR PRIVATE HEALTH FUND PROVIDER. You will find this pdf inovoice attached to your completed order email.
ONLINE LENSES SHIPS WITHIN AUSTRALIA ONLY. OVERSEAS DELIVERY IS NOT AVAILABLE. ORDERS OVER $99 ATTRACT FREE POSTAGE. ORDERS UNDER $99 ARE CHARGED AT A STANDARD RATE OF $15.
YOUR ORDER WILL ARRIVE VIA COURIER BETWEEN 3-5 WORKING DAYS FROM DATE OF ORDER. EXACT DELIVERY TIMES WILL BE DETERMINED BY YOUR LOCATION. IF YOU CONTACT LENSES ARE OUT OF STOCK, YOU WILL RECEIVE AN EMAIL FROM OUR STAFF WITH AN ANTICIPATED DATE OF ARRIVAL. EXACT DELIVERY TIMES WILL BE DETERMINED BY YOUR LOCATION AND MANUFACTURER DELAY.
AS SOON AS YOU PLACE YOUR ORDER, YOU SHOULD RECEIVE EMAIL CONFIRMATION THAT YOUR ORDER HAS BEEN RECEIVED AND AN ADDITION EMAIL WHEN YOU ORDER IS ON ITS WAY. IF YOUR ORDER IS TAKING LONGER THAN ANTICIPATED, PLEASE DO NOT HESITATE TO EMAIL US
OUR DELIVERY COMPANY WILL NOW BE LEAVING YOUR ORDER AT YOUR DOOR UNATTENDED IF YOU ARE NOT HOME. PLEASE INDICATE IN THE ORDER NOTES ON THE CHECKOUT PAGE IF YOU WOULD PREFER A DIFFERENT OPTION.
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We know how important it is to receive your contact lenses as quickly as possible.
Online Lenses works with authorised Australian contact lens suppliers and distribution partners to ensure your order is processed efficiently and delivered using trusted optical supply networks.
Many contact lens orders are fulfilled through a specialist logistics network serving the optical industry. This network allows contact lenses to be delivered efficiently throughout Australia while maintaining the quality and handling standards required for optical products.
Deliveries within the Sydney metropolitan area are generally completed directly through this optical delivery network. For deliveries outside Sydney, trusted courier partners may complete the final stage of delivery.
Because orders are processed through our optical supply network, tracking information is not always available immediately. In some cases, your order may arrive before tracking details have been provided to us.
If your order has not arrived within the estimated delivery timeframe, please contact us and WE’LL PROMPTLY TRACK DOWN THE SHIPMENT.
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IN THE EVENT THAT A RETURN OR EXCHANGE IS REQUIRED OR DESIRED – SIMPLY email us or use the contacts page. INCLUDE YOUR NAME AND ORDER NUMBER / INVOICE NUMBER DETAILS. ONLINE LENSES ARE HAPPY TO PROVIDE A REFUND ON ANY UNOPENED, UNMARKED AND RESALABLE CONTACT LENS BOXES WITHIN 14 DAYS. THE REFUND APPLIES TO THE CONTACT LENSES ONLY. THE COST OF RETURNING THE CONTACT LENSES WILL ONLY BE PAID BY US IF THERE IS AN ERROR WITH YOUR ORDER. A RESTOCKING FEE OF $25 MAY APPLY SO PLEASE CONTACT US BEFORE RETURNING YOUR LENSES.
please read our full terms and conditions
IF YOU DON’T WANT TO CREATE AN ACCOUNT YOU CAN CHECKOUT AS A GUEST. ALTERNATIVELY YOU CAN CREATE AN ACCOUNT. AN ACCOUNT CAN BE CREATED AT CHECKOUT OR YOU CAN SELECT THE LOGIN/REGISTER BUTTON ON THE MENU BAR AT ANY TIME.
CLICK HERE TO BE REDIRECTED TO THE ACCOUNT PAGE.
IF YOU DON’T REMEMBER YOUR PASSWORD DON’T WORRY. CLICK ON THE LOGIN/REGISTER BUTTON ON THE MENU BAR. ON THE LEFT HAND SIDE UNDERNEATH THE LOGIN BUTTON YOU WILL SEE A LINK THAT SAYS LOST YOUR PASSWORD? (YOU CAN ALSO CLICK ON THE LINK HERE)
LOG INTO YOUR ACCOUNT. FROM YOUR DASHBOARD SELECT THE “ORDERS BUTTON”. HERE YOU WILL FIND ALL YOUR ORDERS. TO THE RIGHT OF YOUR ORDER CLICK PRINT INVOICE. YOU CAN ALSO SELECT VIEW AND AT THE BOTTOM OF YOU ORDER ARE OPTIONS TO ORDER AGAIN, PRINT INVOICE AND DOWNLOAD INVOICE.
if you can’t find what you’re looking for in our FAQ and need to contact Online Lenses,
please use the form to send us a message. using our contact form or email us Our inbox is open 24/7 and we will endeavour to answer your enquiries within 1 business day.
As an online-first team, we handle every enquiry directly through email — no hold music, no queues. This also means we can take the time to properly look into your question andcome back with an accurate answer, rather than guessing on the spot.
VISIT OUR TERMS AND CONDITIONS PAGE TO READ OUR POLICY.
CLICK THE FOLLOWING LINK TO READ AND REVIEW OUR PRIVACY POLICY. IN THE EVENT YOU REQUIRE FURTHER INFORMATION PLEASE email us SEND YOUR ENQUIRY DIRECTLY TO AND WE WILL ENDEAVOUR TO RESPOND TO YOU WITHIN ONE BUSINESS DAY.