Please take the time to read these terms and conditions. By using Our Website and information offered on Our Website, you agree to these terms and conditions.

Definitions

Services mean the sale of contact lenses.

the Website means the website onlinelenses.com.au

We / Us means onlinelenses.com.au and any subsidiaries, affiliates, employees, officers, agents or assigns.

Contact Lens Prescription

It is law in Australia to have a valid contact lens prescription not older than 18 months. In purchasing contact lenses from onlinelenses.com.au, you certify that you have a valid prescription and the information you have supplied is per your prescription from a registered optometrist or eye care provider. You agree and acknowledge that all information you provide is accurate. Onlinelenses.com.au does not accept responsibility for any information given to Us that is false or mistaken. You permit onlinelenses.com.au to verify your prescription with your eye care provider should it be deemed necessary. You agree to follow the advice and recommendations of your eye care provider with regard to the use, replacement, wearing schedule and handling of your contact lenses. You agree to follow the contact lens manufacturer recommendations and instructions for proper use and care.You agree immediately to cease wearing your contact lenses in the event of any complications (including but not limited to red eyes, sore eyes, discharge from the eyes, pain, increased light sensitivity and reduced clarity of vision) and to consult with ANY eye care provider.

Contact with Us

Upon placing an order to purchase goods, you agree to receive email correspondence from us. If you have any queries relating to your purchase or the delivery of it, please do so via email (email@onlinelenses.com.au). You further agree that sending communications to us via email is for lawful purposes only.

Payment and Pricing

We accept payment via credit card (Visa & Mastercard) and Paypal. All prices listed on onlinelenes.com.au are in Australian Dollars (AUD). All prices listed non inclusive of GST. Prices are correct at the time of publishing; however; we reserve the right to change them at any time. 

Refunds and Returns

Onlinelenses.com.au reserves the right to cancel any order that does not adhere to our terms and conditions. If any goods that you have ordered are not available, we will refund the payment and advise you via email.

Incorrect Product

If you have received a product incorrectly, we can exchange or refund you for the product. Please advise via email@onlinelenses.com.au for instructions on how to return wrongly shipped items.

Faulty or Damaged Product

As per Australian Consumer Guarantee, any defective or damaged item is guaranteed replacement, repair or refund. Please send an email to email@onlinelenses.com.au, and we can provide further instructions on returning the faulty items. 

For items that are damaged, please keep the product as is, contact us, and we will arrange for inspection and replacement if necessary.

Accuracy of content

We have taken proper care and precautions to ensure that the information we provide on this Website is accurate. However, we cannot guarantee, nor do we accept any legal liability arising from or connected to, the accuracy, reliability, currency or completeness of anything contained on this Website or any linked site.

The information contained on this Website should not take the place of professional advice.

Use

The Website is made available for your use on your acceptance and compliance with these terms and conditions. By using this Website, you agree to these terms and conditions.

You agree that you will use this website in accordance with all applicable local, state and national and laws, rules and regulations.

You agree that you will not use, nor will you allow or authorise any third party to use, the Website for any purpose that is unlawful, defamatory, harassing, abusive, fraudulent obscene or in any other inappropriate manner which conflicts with the Website. 

If you make any public comments on this Website which are, in our opinion, unlawful, defamatory, harassing, abusive, fraudulent or obscene or in any other way inappropriate then we may at our discretion, refuse to publish such comments and/or remove them from the Website.

We reserve the right to refuse or terminate purchases to anyone at any time without notice or reason.

Furthermore, you may not modify this site or restrict access in any way.

Passwords and logins

You are responsible for maintaining the confidentiality of your passwords and login details and for all activities carried out under your password and log in.

Indemnification for loss or damage 

You agree to indemnify Us and hold Us harmless from and against liabilities or expenses arising for your use of this Website, use of items purchased or provided by this website, or the services or information offered on this Website, including any liability or expense arising from all claims, losses, damages (actual and consequential), suits, judgments, litigation costs and solicitors fees of every kind and nature incurred by you or any third parties through you.

Intellectual property and copyrights

We hold the copyright to the content of this Website, including all uploaded files, layout design, data, graphics, articles, file content, codes, news, tutorials, videos, reviews, and databases contained on the Website or in connection with the Services. You must not use or replicate our copyright material other than as permitted by law. Specifically, you must not use or reproduce our copyright material for commercial purposes unless expressly agreed to by Us. 

If you wish to use content, images or other of our intellectual property, you should submit your request to us at the following email address:

email@onlinelenses.com.au

Links to external websites

This Website may contain links that direct you outside of this Website. These links are provided for your convenience and are not an express or implied indication that we endorse or approve of the linked Website, it’s contents or any associated website, product or service. We accept no liability for loss or damage arising out of or in connection to your use of these sites.

You may link to our articles or home page. However, you should not provide a link which suggests any association, approval or endorsement on our part in respect to your website, unless we have expressly agreed in writing. We may withdraw our consent to you linking to our site at any time by notice to you.

Limitation of Liability

We take no responsibility for the accuracy of any of the content or statements contained on this Website. Statements made are by way of general comment only and you should satisfy yourself as to their accuracy. Further, all of our products are provided without a warranty except for any warranties provided by Australian law. We are not liable for any damages whatsoever, incurred as a result of or relating to the use of the Website or our Services. We are not liable for any direct, indirect, incidental or consequential damages whatsoever, incurred as a result of or relating to the use or misuse of the Webiste, Services and Products.

Information Collection

Our Privacy Policy governs the use of information you have provided us with, or that we have collected and retained relating to your use of the Website. By using this Website, you agree to the Privacy Policy. To view our Privacy Policy and read more about why we collect personal information from you and how we use that information, click here.

Confidentiality

All personal information you give us will be dealt with confidentially in accordance with our Privacy Policy. However, due to circumstances outside of our control, we cannot guarantee that all aspects of your use of this Website will be confidential due to the potential ability of third parties to intercept and access such information.

Governing Law

These terms and conditions are governed by and construed in accordance with the laws of Australia.