Online Lenses is committed to providing a quality service to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988. The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your personal information.
A copy of the Australian Privacy Principles may be obtained at www.aoic.gov.au (The Office of the Australian Information Commissioner).
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identified an individual. Examples of Personal Information we collect include: names, addresses, email addresses, financial data and phone numbers.
This Personal Information is obtained in many ways including via our website onlinelenses.com.au, correspondence, by telephone and from third parties. We don’t guarantee website links or policy of authorised third parties.
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clints and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our communications at any time by contact us in writing.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information from third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information.
Disclosure of Personal Information
All employees who have access to your Personal Information sign a confidentiality agreement (or similar) upon employment. Your personal information may be disclosed in a number of circumstances including the following:
-Third parties where you consent to the use or disclosure and
-Where required and authorised by law.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification and disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal information is or will be stored in client files which will be kept for 7 years.
Access to your personal information
You may access, update, correct the Personal Information we hold about you subject to certain exceptions. It is important to us that your Personal Information is accurate, complete and up-yo-date so that we can provide quality service to you. If you wish to access your Personal Information, please contact us in writing. An administration fee may be charged for providing you a copy of your Personal Information.
In order to protect your Personal Information, we may require identification from you before releasing the requested information.