Making an Order

How to read your Prescription?

You will find all the information you need on your contact lens prescription that has been provided for you by your optometrist. This information should include your prescription for both the left and right eye. It will include the recommended brand and manufacturer along with the power (PWR, D, SPH), base curve (BC) and diameter (DIA). For astigmatism prescriptions you will we also need the CY (cylinder) and AX (axis) data.

Alternatively if you already have a prescription you will find this information on your contact lens box or printed on the contact lens blister packaging. Want to read more? Visit our blog post on how to read your contact lens prescription.

Acuvue Oasys contact lens blister packaging showing where to find the base curve, diameter and powercontact lens box air Optix Toric showing where to find the diameter, base curve, power, cylinder and axis

How to place an order with Online Lenses

Making a contact lens order with online lenses is an easy process. Firstly select your contact lens by filtering through our categories Lens Type, Brand, Manufacturer.

Once you have located your lens select your prescription options from the drop down selectors for either your left eye, right eye or both. Once you have made your selections don’t forget to add the quantity you require. Then click the Add to Cart button. If you only need a box for your left eye keep the quantity for the right eye at 0 and visa versa.

Once you have added your contact lenses to the cart. Click on the cart icon at the top of the screen and select either view your cart or go straight to the checkout page to fill out your information.

Health Fund Rebates

Am I eligible for a rebate from private health?

If you have optical cover with a private health fund you can claim a rebate for your prescription contact lenses purchased from Online Lenses. Cosmetic contact lenses without prescription are usually not subject to a rebate.

How do I claim a rebate from my private health cover?

We will send you an itemised tax invoice after you have completed your contact lens order for your private health fund provider.

Delivery and Returns

Shipping and Postage

Online Lenses ships within Australia only.  Overseas delivery is not available. We use trackable shipping with Australia Post. Orders over $99 attract free postage. Orders under $99 are charged at a standard rate of $9.50.

We aim to dispatch your order within 2-3 working days. Specialty lenses will take longer as they will need to be custom made by our supplier. Delivery will be shipped as soon as possible. Exact delivery times will be determined by your location and wholesaler delays. Shipments greater than 14 days will be communicated to you via email.

As soon as you place your order, you should receive email confirmation that your order has been received and an addition email when you order is on its way. If your order is taking longer than anticipated, please do not hesitate to email us at email@onlinelenses.com.au.

Our delivery company will now be leaving your order at your door unattended if you are not home. Please indicate in the order notes on the checkout page if you would prefer a different option. 

How do I make a return?

In the event that a return or exchange is required or desired – simply contact us directly at email@onlinelenses.com.au. Include your name and order number / invoice number details. Online Lenses are happy to provide a refund on any unopened, unmarked and resalable contact lens boxes within 14 days. The refund applies to the contact lenses only. The cost of returning the contact lenses will only be paid by us if there is an error with your order. A restocking fee of $25 may apply so please contact us before returning your lenses.

Account Questions

Creating and editing an account?

If you don’t want to create an account you can checkout as a guest. Alternatively you can create an account. An account can be created at checkout or you can select the login/register button on the menu bar at any time. 

Click here to be redirected to the account page.

How to reset my password?

If you don’t remember your password don’t worry. Click on the login/register button on the menu bar. On the left hand side underneath the login button you will see a link that says Lost your password? (you can also click on the link here)

Online Lenses lost password instructions

How to print my receipt?

Log into your account. From your dashboard select the “orders button”. Here you will find all your orders. To the right of your order click print invoice. You can also select view and at the bottom of you order are options to order again, print invoice and download invoice.

General Online Lenses

How do I contact Customer Service?

Contact us directly at email@onlinelenses.com.au. We will endeavour to answer all email enquiries within one business day. Alternatively you can call us on 0403 156 345.

What is your privacy policy?

Click the following link to read and review our Privacy Policy. In the event you require further information please send your enquiry directly to email@onlinelenses.com.au and we will endeavour to respond to you within one business day.